Q. I'd like to add decorative exposed copper plumbing to my bathroom (for a funky industrial feel) but I have no resources to reference! Does anyone know where I can find some? Thanks!

A. I've seen the look you're after and it's pretty flash here a couple of sites, although one is in black and white you'll get the idea of what is possible using exposed copper plumbing. www.vintageplumbing.com/ This other site has a few of the fittings you'll need to get it down. http://www.bizrate.com/plumbingsupplies/products__keyword--plumbing+copper+cross.html I tried answering your mail but it came back? anyway it's right now. Edit: Now this one isn't working, you're going to have to copy and paste the URL to get there, I have no idea whats happening here.

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Q. I cut a chase in sub-floor to change plumbing from a tub to a shower, i covered sub-floor with 1/4 durarock,then cement for a solid base,morter mix to slope floor towards drain i was then going to install a membrane when customers tile installer said it had to be removed and replaced that i installed it incorrectly. It was my understanding that after the membrane he was to install thinset over membrane and then tile ? can someone please help answer my questions i still am not sure if i made any mistakes i was trying to ensure a good base for durable longevity

A. The membrane goes behind the durock, and under the mortar bed, the idea is that the membrane holds all the water in and is the last defense between the wood and durock/mortar bed, thinset wont bond to the membrane, it is meant to be attached to concrete of some form whether durock or the mortar bed...putting a membrane in between will keep the the thinset from attaching properly and in turn would cause a horrible tile job, you will need to rip out everything you did and start over from the frame work, dont be surprised if this customer doesn't call you back for anymore work. i would suggest hiring a sub-contractor who knows how to do the job properly and eat the cost if you want to maintain any kind of reputation. and dont take jobs that you aren't 100% sure you know how to do. i dont suggest shoving the membrane under the mortar bed or making an attempt to "make" it work...if its not done right and it leaks you can face a law suit for future water damage because of poor installation of membrane. It has to be done right.

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Q. I had the plumbers in here on Friday to install a cutoff valve in hopes of getting a new refrigerator soon. I just had a "floating" vinyl floor installed 6 months ago. Good Armstrong high quality flooring. When the plumber moved my old peg-legged (no rollers on this baby) refrigerator he tore and "X" 4 inch by 4 inch section of my new flooring. They want to patch it. I say replace it. If it had been 4 or 5 years old I could live with a patch. I saved a long time to get this flooring installed. I paid cash for the materials and installation. What would you do?? Well good news!!! The plumbing company has agreed to replace my flooring. The President of the Company came out himself and said "if it was my house I would want it replaced too". End of story - problem solved. Thank you all for your answers. And oh Bob, nanananana!!!

A. Of course the contractors will tell you to patch it, they don't have to live with the floor. Is it too much to ask that the appliance be moved properly, is this his first job. A responsible contractor carries a set of furniture, appliance movers to avoid this situation. There is no way to patch this floor without leaving an obvious defect. Demand a new floor and if they don't respond, call the plumbers association and the better business bureau. That's the cost of doing business carelessly. If he broke your sink would you let him patch it, if it's a real business, he has liability insurance. Once you agree to a patch you are relinquishing your claim

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Q. - Quote to replace tub and tub surround - $1,700 - "this would be barring any problems" - Remove and dispose old carpet & baseboards - $300 - Paint entire apartment including kitchen and bathrom cupboards and hallway -$2,100 - Carpet installation (275 sq.ft) and vinyl flooring (275 sq.ft) - $2500 The apartment is a 1-bedroom only 550 sq/ft. it's a rental business and not in the best area in town in Ontario, Canada so I just want it to be nice and simple, not expensive fancy stuff. (for example commercial grade carpet is perfect). There was a heavy smoker living there before. is it possible painting is more expensive becasueof that for example? how much approximately should the above items really cost? THANKS.

A. If the tub quote includes the tub, new plumbing and faucets it is OK. Not good, but OK. The rest of those are nuts. The carpet and vinyl, removal, and replacement is more like 800-1000, unless you are buying high end carpet. Painting a place that small is maybe 60 in supplies and 100 to paint, it will take 6-7 hours to prep and paint. Another 2 hours for the cupboards.

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Q. Bathroom sink pipe sprung a major leak, 15 minutes worth of tap water soaked hardwood flooring, plaster walls and ceilings and ran into some duct work...also we are concerned about the electrical wiring behind ceiling and walls, what are some good characteristics to look for in hiring a contractor who specializes in this type of work? Also, is it typical for the homeowner's insurance to cover the plumbing work? So far, the adjuster says only work to repair damage is covered but not the plumbing that caused the problem...sound right?

A. Your adjuster is correct. Your insurance policy owes for access to get to the plumbing leak and to repair it but NOT for the part itself. Start by making sure your house is dried out properly by a certified water damage restoration company (i.e. ServiceMaster). They will find out where the water damage starts and ends, take moisture reading of your flooring and walls & may place fans/dehumidifiers to dry out your home. After the place is dried out, then address rebuild. If you need paint, drywall, flooring or baseboards...ask your adjuster if they have a "preferred" general contractor that is on the company's preferred program. Go with one of them if they do. Good luck.

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Q. Over the years, I have had several Home improvement contractors show up to take measurements for floors, windows, plumbing, etc, but then they never follow through and send an estimate. Why do you think that is happening? I have money to spend and tried to track themn down for their quote but they gve me the runaround.

A. I have had the EXACT same problem! It is sooooo frustrating. I can only guess that it's because there is so much work out there, and if they feel like the job is going to be small, or if a bigger job comes along, they don't want to waste their time.

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Q. It gives me this list but I don't see Speech language pathology. My major is called Communicative Disorders emphasis in Speech language pathology. Accounting/C.P.A. Acting/Directing Administrative Assistant Advertising Aerospace Engineering Technology Agribusiness Agriculture Agronomy Architecture Artist Astronomy Athletics, Intercollegiate Atmospheric Science Automotives Aviation Banking Biomedical Equipment Technician Broadcast Engineering/Technology Broadcast News Broadcasting/Cable Production Business Management/Administration Child Care/Day Care/Child Development Christian Service Club Management Coaching Communications, Wireless Community Service Computer Analyst Computer Programming Computer Science/Information Technology Conducting/Band Direction Conservation Construction Cosmetology Counseling Creative Writing Criminology/Criminal Justice Culinary Arts Cultural Non-Profit (Zoo, Museum, Aquarium, et al) Dairy Industry Dance/Choreography Defense Industry Dental Hygienist Dentistry Die Casting Diplomatic Services Directing Drafting Economist/Economics Electrical Energy Electronic Communications Technology Electronics Employee Benefits Engineering Entertainment Industry Environmental Science Episcopal Clergy Equine Studies Exhibition Marketing Facilities Management Film Making Finance Food Service, Baking Food Service/Food Management Foreign Affairs Forensic Science Forestry Garden Center Management Geophysics Gerontology/Geriatrics/Elder Care Golf Turf Management Government Service Graphic Communications Hematology History Horticulture/Floriculture Hotel/Motel, Restaurant and Hospitality Management Hydrology Illumination Immunology Information Systems Management (MIS) Insurance Interior Design International Business International Relations Journalism, Sports Journalism/Communications Law Enforcement Law, Corporate Law/Lawyer/Attorney Lawn Care/Landscaping Library Sciences Management Consulting Manufacturing Material Handling Mathematics Medicine/Health Medicine/Health - Rural Areas Meteorology Microbiology Microelectronics Military Ministry Missionary Modeling Mortuary Science Museum Studies Music Music, Church National Security, National Defense Natural Resource Management Naval Engineering News Media Newspaper Administration Nonprofit Organization/Management/Career Nuclear Power Industry Nursing Occupational Therapy Oncology, Nursing Optician Optometry Paralegal Pediatrician Pharmacy Photography Photojournalism Physical Therapy Plastics Industry Plumbing/HVAC Podiatry Psychologist/Psychology Public Relations Public Safety Public Service Publishing Quality Control Radio Broadcasting Real Estate Real Estate Appraising Recreation Religious Communications Religious Vocation/Theology Research Research, Field Research, Medical Retailing Robotics Sales/Marketing School Administration School Counselor Science Science, Earth Social Work/Social Services Space Research/Science/Exploration Special Education Sports Medicine Stage Management Teaching, Professor Teaching/Education Textiles Theater, Design, Production Tobacco Farming Transportation Industry Travel Tourism Veterinary Medicine Victim/Crime/Substance Abuse Services Waste Management Water Works (Water Utility Management) Wood-Based Composites Industry

A. If you plan on working with adults after a stroke or head injury---Medicine/Health. If you plan on working with children---Special Education

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Q. I work for a heating, air conditioning, electrical, plumbing, and roofing company, and I dispatch about ten people on seven calls a day, and it is exhausting. I take the call (or whoever is in the office does) and gather the customer information. This includes name, address, phone number, city, zip code, how they heard about us (commercial, radio, referral, repeat, etc.), what type of problem they are having (heating, electrical, plumbing, or roofing), what exactly is going wrong, if it is an estimate on a new unit, a service failure, what time the customer called, what date the customer called, when the customer would like the technician to come out (we try to always book them between twelve and four, and save the early times for customers with no other option). The salesman then takes the inbound call sheet over to the dispatch log. I probably should have mentioned that each call sheet has a preassigned number (e.g. 20090001, 20090002, etc.). They match the invoice number on the inbound call sheet to the number on the call log which contains the invoice number, then a place for the sales rep to fill out the rest of the customer information, including customer name, technician assigned to customer's zip code, type of call (hvac, electrical, plumbing), date of call, date scheduled, time of call, time scheduled (am or pm), time completed, revenue collected, and if it was entered into quickbooks, and then if the invoice was given to the technician. This is all if the customer wants the work done on a future date. If the customer wants the work done that day, the sales rep goes ahead and calls the technician assigned to the customer's zip code. He then fills out the call log like normal. Once they have done all that, they give the call sheets to me. I then enter all the information into quickbooks and print out two work orders. I put the call sheets into a plastic sleeve and put those in a binder starting from the lowest work order number to the greatest. Then I put the work order in Steve's folder who gives them to the correct technician. The technician's go out and do the call and collect the money unless it is a credit card. Then I call the customer, get their credit card information, and call the credit card company and charge their card (I am honest enough to be trusted to do this). The checks are deposited every day at the bank after they have been entered into quickbooks. Most of the technicians are paid by salary. I broke my windshield the other day (coincidentally trying to deal with stress from this job), and a company with similar problems came out to fix it, and I was very interested in how they overcame them. The people on the phone took my phone number, name, car type, and schedule me for 12 to 4 pm. the technician who gets paid by the job came out, fixed my windshield, entered some information into his blackberry and connected it to the safegear thing and printed out his receipt and was on his merry way. I called the company (safelite), and tole them all this, and they said to call the corporate office between eight and five, which I will do tomorrow. but fellow workers, will you please help a struggling business and let me know how you dispatch people or how we could improve? Is there any company that has software for this??? PLEASE!

A. Whew, your employer owes you big time for some mental health counseling. The really big firms around here in the midwest use a system that is identical to law enforcement. They carry a small walkie talkie and have radios in their big box trucks. I had a young man check out my heat pump just last week and I could hear the dispatcher talking talking talking. It was a woman and she'd been doing it a long time that was obvious from my first contact. Except she gave him the wrong address and he was driving around for a while until I called her back, she then radioed him right away and I had a delay of maybe ten minutes. We have quite a few one man operations around here and they are Good. The one husband of a friend that I know just gets by with a cell phone, but you don't want to face something like that you have way too many people running in and out. Here's a suggestion: check out temporary employment agencies and ask them what kind of system they use? You might even find a better job who knows? Community colleges have wonderful courses on Business Communication, check them out if you have time and if your employer will pay for all or part of it. This is tax deductible as it's to improve your performance on your job. Then, get online and check out different software companies, there are tons out there who really need the business. A local Nerd would also jump at the chance to get a system customized just for your firm. You really have a situation and I sincerely hope you get some kind of help and soon. Oh, I also know of what you call service plumbing firms in the Miami/Tampa/Cape Coral/Fort Myers areas. These people are really with it but they're in trouble now because the hotels are sitting there empty especially this time of year. Maybe you could check with some hotels or housekeeping managers as to what kind of system they use, but it would depend on how big and busy your area of the country is. Okay, there's lots more but this will keep you busy thinking and maybe alleviate some of your stress. Good Luck!

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